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PacificNet Epro Selected by China's Second Largest Life Insurance Company - Ping An Insurance
SHENZHEN, China--April 22, 2005-- Company to Provide CRM Consulting and Call Center Training Services to Ping An Insurance's 95511 Customer Service Center
PacificNet Inc. (Nasdaq:PACT) announced today that its PacificNet Epro subsidiary has been selected by Ping An Insurance ("Ping An"), the second largest life insurance company in China, to provide CRM consulting and call center training services to Ping An's main customer service center located in Suzhou with 300 seats and 500 customer service representatives.
Established in 2000, Ping An's 95511 info hotline was the first customer service center in China's insurance industry. The initial functions of the 95511 hotline were to provide basic customer service such as customer inquiry, order processing, and complaint hotline. Beginning in 2005, Ping An initiated a new corporate drive to improve its competitiveness by enhancing the functions and quality of its 95511 CRM service center with a mission to turn it from a cost center into a profit center. PacificNet Epro was selected as Ping An's CRM consulting and training partner, to help Ping An improve its CRM services scope and quality with a goal to generate profit through CRM services, telemarketing and outbound telesales.
"We are proud to be retained by Ping An, a leader in China's insurance industry, as their CRM contact center consulting and training provider," said Joyce Poon, General Manager of PacificNet Epro's CRM Consulting and Training Services Division. "We value this opportunity to be of service to Ping An for this important project on enhancing customer services quality. We plan to continue our efforts in building PacificNet as one of the leading brands and a leading CRM service provider in China."
Tony Tong, Chairman and CEO of PacificNet, stated, "During the last three years, Chinese companies are gradually discovering that their customers are no longer solely satisfied with low prices as the only factor in making purchasing decisions, and that low-cost pricing cannot be the sole competitive advantage. The emergence of competition based on customer service quality, customer loyalty and retention, customer relationship management, and pre-sale / post-sale services have prompted the rapid demand and deployment of large scale customer contact centers. We believe that the CRM contact center has emerged as the new core competence for the market leaders in China. To become a market leader in China, whether as a product or service provider, you need to devote resources to CRM and customer service. With over 10 years as a leading provider and the experience in CRM and contact center management in Hong Kong and China, we believe PacificNet is well positioned to capture this rapidly growing demand for the CRM contact center services and call center management systems such as IVR systems."
About PacificNet
PacificNet Inc. (www.PacificNet.com) (NASDAQ: PACT), through its subsidiaries, invests in and operates companies that provide Outsourcing and Value-Added Services (VAS) in China, such as call centers, telemarketing, CRM, business process outsourcing (BPO), interactive voice response (IVR), mobile applications, and communications product distribution services. PacificNet's clients include the leading telecos, banks, insurance, travel, marketing, and business services companies, and telecom consumers, in Greater China. PacificNet's corporate clients include China Telecom, Netcom, China Mobile, Unicom, PCCW, Hutchison Telecom, Coca-Cola, Bell24, SONY, Samsung, TCL, Huawei, TNT Express, American Express, Citibank, Bank of China, DBS, Hong Kong Government, and Hongkong Post. PacificNet is headquartered in Minneapolis USA and Hong Kong employs over 1,200 staff in its various subsidiaries throughout China with offices in Hong Kong, Beijing, Shenzhen, Guangzhou, Macau, Guangdong, Guangxi, Hubei, Hunan, Jiangsu, Zhejiang, Shanghai, Henan, Anhui, Yunnan, Gansu, Ningxia, Inner Mongolia, Guizhou, Tianjin, Qinghai, Hainan, Heilongjiang, Shanxi, Chongqing, Jiangxi, Hebei, Liaoning, and Jilin. |
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